Exercise of the right of withdrawal

The Customer has a right of withdrawal of fourteen (14) days following the date on which he received the products, in order to return the product (s) ordered without having to justify himself or to pay penalties, in accordance with Directive 2011/83 / EU of 25 October 2011 as transposed.

Any withdrawal of order must be notified:

- by email to

-  by mail at :

Doriane van Overeem
Customer Service e-shop
380, Avenue de la Couronne, boite 2
1050 Bruxelles

Terms of return

After notifying Doriane van Overeem of its withdrawal, the Customer must return the products concerned within a maximum period of 14 days from this notification.

The return of the products within the framework of the exercise of the right of retraction must be carried out in accordance with the conditions described in article 8.2 below.

The reimbursement of products related to the right of withdrawal will be made within fourteen (14) calendar days from the date of receipt of products by Doriane van Overeem.


 - Money back guarantee

Without prejudice to the provisions on the right of withdrawal contained in article 7, Doriane van Overeem offers the Customer a period of 14 calendar days to retract and 14 calendar days to return the product from the date of receipt of the products to return all or part of his order does not give him satisfaction, in order to exchange, or to be reimbursed.

No product bought on the site can not be taken back in shop.

In case of abnormal or abusive returns, Doriane van Overeem reserves the right not to accept the return and refuse a subsequent order.

Terms and conditions of return

All products returned by the Customer, whether under the right of withdrawal or the money back guarantee, must not have been used, damaged, soiled or washed by the Customer. They must be returned complete, with their bags and / or labeled in an appropriate packaging.

The return costs are the responsibility of the Customer. The delivery costs invoiced during the shipping of your order are refunded to you only within the framework of the exercise of your right of retraction within 14 days as from the date of reception of your parcel and only if you return your entire order.

The products must be returned to our warehouse at the following address:

Doriane van Overeem
E-shop Customer Service
380, Avenue de la Couronne, boite 2
1050 Brussels

Doriane van Overeem can not be held responsible for any loss or damage occurring during transport, so it is recommended that the Customer use a tracking service. In case of loss or damage during transport, the Customer must contact his carrier directly.

If the items are not received at the warehouse, Doriane van Overeem will not be able to process the return.


Once returned products verified by Doriane van Overeem, the Customer will be refunded in accordance with the mode chosen on his return. The refund will be made within thirty (30) calendar days from the date of receipt of the products by Doriane van Overeem.