Doriane van Overeem makes every effort to ensure that the order is delivered as soon as possible.

From the dispatch of the order, the average delivery time is between 2 to 15 working days depending on the delivery area.

Delivery may, however, be delayed for reasons beyond the control of Doriane van Overeem. In this case, Doriane van Overeem undertakes to keep the Customer informed of the situation.

If the package is damaged or its contents do not comply with the order, the Customer must contact the Customer Service e-shop Doriane van Overeem within fifteen (15) days of receipt of the products, to initiate the return of the products according to the procedure described above.

Force majeure
Doriane van Overeem will not be responsible for the delay in the execution or non-performance of all or part of its obligations, if this is caused by an event constituting force majeure, especially in case of disruption or total or partial strike of postal services and means of transport and / or communication, flood or fire. Doriane van Overeem will notify the Clients of an event constituting force majeure, at the latest within five (5) working days of its occurrence. Doriane van Overeem will make its best efforts to inform the Customer, as soon as possible, the terms of processing of his order during the duration of the case of force majeure.